Refund and Returns Policy

We offer a 30 day money back guarantee. Simply return the product to us undamaged within 30 days of the shipping date. Make a note in the package your full name and order number, and email tracking information to info@bigwalldecor.com. Once we receive the print and/or frame undamaged, we will issue a full refund. We do not provide pre-paid shipping packages or labels to send products back to us. Customer is responsible for return shipment costs.

When returning an item, it’s the buyer’s responsibility to ensure that the items are packed properly and protected during shipping. If any of the items are damaged while it’s returned to us we will assess the damage and will give a reduced refund. Item’s arriving with significant signs of use, damaged pieces, scratches, and that cannot be resold will receive a return deduction up to 50% of the purchased price.

Returns should be sent to:

37, Adeyeye Street, Millenium Estate, Gbagada, Lagos

Need help?

Contact us at {email} for questions related to refunds and returns.

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