Returns & Exchanges

We strive to provide you with the best products and services, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our Returns & Exchanges Policy.

Returns:
You have 7 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Please note that certain items, such as perishable goods, personalized items, and gift cards, are exempt from being returned.

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team within 7 days of receiving your order via +234 818 654 1360 or hello@biscer.com. Provide your order number, the item you wish to return, and the reason for the return.
  2. Packaging: Pack the item securely in its original packaging, including all accessories and documentation.
  3. Shipping: Ship the item back to us using a trackable shipping service. 
  4. Inspection and Refund: Once we receive your return, our team will inspect the item. If it meets the return criteria, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

 

Exchanges:
If you received a defective or damaged item, you may be eligible for an exchange. Follow the same process as outlined for returns, indicating your preference for an exchange when contacting customer service. Exchanges are subject to availability, and we will do our best to provide a replacement item of equal value.

Non-Returnable Items:
Certain items are not eligible for return or exchange, including:

  • Perishable goods
  • Personalized items
  • Gift cards

 

Contact Information:
If you have any questions or concerns about our Returns & Exchanges Policy, please contact our customer service team at +234 818 654 1360 or hello@biscer.com.

Thank you for choosing Biscer. We appreciate your business and aim to make your shopping experience as smooth as possible.

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